Billing & Collection

On a monthly basis, our billing service accumulates the necessary data to fairly and equitably invoice the resident for utility consumption. The resident then remits payment per the terms of the invoice. We then process the resident’s payment on behalf of the community. Approximately, every 30 days, a Reimbursement Check is paid to the community for utilities collected on their behalf.

Residents can view real-time data, online at our dedicated energy conservation website. Residents have the option of paying by check, making credit card payments online, or setting up a monthly automated payment of their outstanding balance. The community is also given full access to resident account information, to review billing and payment history online, in real time.

The residents and community also have a toll-free customer service number for direct communication with a Customer Service Professional